Frequently asked questions
It's VERRRY easy!
- Add the products you want to buy to your shopping cart.
- When your order is complete, click on "Checkout," which will take you to a page where you can fill in your shipping and billing information.
- Select your payment method, either Mercado Pago or Manual Payment.
- You will then receive a confirmation email. And that's it!!
Of course!! You can message us directly on Instagram @aurorapromakeup or via WhatsApp at 3041394784 for assistance.
Each order will take 1-2 days to be processed from our warehouse.
We ship with Interrapidisimo.
*Standard shipping takes 1-4 business days to arrive (may vary depending on the city).
Shipments are made on business days (Monday-Friday)
All orders come with a tracking number that will be sent via email and WhatsApp to be tracked.
If delivery is unsuccessful due to an incorrect address or absent customer, the package will be resent, but the shipping cost will be charged again.
No, we no longer have cash-on-delivery service. All orders will be shipped via the selected carrier. You must pay in advance through MercadoPago (credit card, debit card, and PSE). Your order will only be confirmed once you make the payment.
No. At the moment, we only do virtual sales. We hope to have a store soon so you can see all our beautiful products!
Yes! All our products are cruelty-free. Furthermore, since 2020, Colombia has prohibited all animal testing for cosmetics through Law 2047.
We frequently have promotions! The best way to stay informed is to follow us on Instagram @aurorapromakeup and subscribe to our website www.aurorapromakeup.com.
- Gift cards can only be redeemed on the aurorapromakeup.com website.
- They are valid for 12 months from the date of purchase.
- They are redeemed as a payment method at Check Out (like a credit/debit card).
- Gift cards cannot be reloaded, resold, transferred, or exchanged for cash.
- Cancellations or returns of gift cards are not accepted.